Returns & Exchanges

We want you to be confident in every SweeTonic order. Here’s how returns work.

Return Window

You may request a return or exchange within 15 days of delivery.

What’s Eligible for Return

  • The product must be unopened, with its tamper-evident seal intact.
  • Returns are accepted if:
    • You received the wrong item
    • Your order arrived damaged (video proof required)

What’s Not Eligible

  • Change of mind is not accepted as a reason for return once an order has shipped.
  • Products with a broken tamper-evident seal or that have been opened/used cannot be returned (due to health safety regulations), except where the product itself was defective or incorrect.

Who Pays Return Shipping

  • If we sent you the wrong item or your order arrived damaged, SweeTonic covers the return shipping cost.
  • For any other approved return, the buyer is responsible for return shipping costs.

How to Request a Return

  1. Email info@sweetonic.pk within 15 days of delivery with your order number and a photo of the item (and packaging, if damaged).
  2. We’ll confirm whether your return is eligible and provide next steps.
  3. Once we receive and inspect the returned item, we’ll process your refund or replacement.

Refunds

Approved refunds are processed back to your original payment method within a minimum of 2 weeks (or via bank transfer for Cash on Delivery orders) once the returned item is received and inspected.

Questions? Reach out anytime at info@sweetonic.pk or visit our Contact page.